At Trillz, your satisfaction is our priority. If you’re not completely happy with your purchase, we’ve made it simple for you to return or request a refund.
30-Day Money-Back Guarantee
We are confident in the quality of our products. If for any reason you are not satisfied, you can request a full refund within 30 days of your purchase.
- Refunds will be issued to the original payment method.
- Please allow 5–10 business days for the refund to reflect in your account after processing.
30-Day Return Policy
If your product arrives damaged, defective, or simply not what you expected, you can return it within 30 days of delivery.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (order number or receipt) is required.
How to Start a Return or Refund
- Contact our support team at support@trillz.com with your order number.
- Our team will provide you with return instructions.
- Once your return is received and inspected, we will notify you about the approval of your refund or exchange.
Exceptions
- Shipping costs are non-refundable.
- Customers are responsible for return shipping fees (unless the item arrived damaged or defective).
Need Help?
If you have any questions about our Returns & Refunds Policy, reach out anytime at support@trillz.com.
At Trillz, we believe in risk-free shopping—because your confidence matters to us.